We had a wonderful time in Stone Village. The staff was friendly, we had nice time with them. The food was tasty and the cooker was in the restaurant and... read more explain what he had cooked. Everything was clean. If we come again in Creta, we will come in Stone Village

  I feel compelled to write this review as we had a bad experience.We initially arrived at Stone Village on Monday 1 October,arriving late.A gentleman was there when we arrived but... read more spoke no English.Our luggage was heavy but there was no help with it up many steps.We we're taken to our apartment and pretty much left to our own devices.A get on with it approach.It was a bit night and the air conditioning did not work.Our daughter who is somatic struggled with her breathing that night.The next morning we addressed our concerns and we're given a much bigger spacious apartment,We we're pleased with this.some days into our stay out bedroom light failed to work,on closer examination the electrics we're poor.some days later it was repaired,ok that was good but the problem should have been identified by the housekeeping staff who serviced our room daily.The general cleanliness was ok but nothing special.Tuesday 8th.Heavy downpour of rain,apparently quite common this time of the year,so I'm told.Got back to our appartment,good day out and retired to our rooms,later that night only to discover our bed and daughters were soaking wet due to leaking ceiling from rain.I went to office to report and a young girl gave us sheets and blankets for the night,she was very helpful and seemed quite upset because of our situation. When we stripped the beds the mattress was mouldy and grubby.We had to sleep on the floor that night.This was... I feel compelled to write this review as we had a bad experience.We initially arrived at Stone Village on Monday 1 October,arriving late.A gentleman was there when we arrived but spoke no English.Our luggage was heavy but there was no help with it up many steps.We we're taken to our apartment and pretty much left to our own devices.A get on with it approach.It was a bit night and the air conditioning did not work.Our daughter who is somatic struggled with her breathing that night.The next morning we addressed our concerns and we're given a much bigger spacious apartment,We we're pleased with this.some days into our stay out bedroom light failed to work,on closer examination the electrics we're poor.some days later it was repaired,ok that was good but the problem should have been identified by the housekeeping staff who serviced our room daily.The general cleanliness was ok but nothing special.Tuesday 8th.Heavy downpour of rain,apparently quite common this time of the year,so I'm told.Got back to our appartment,good day out and retired to our rooms,later that night only to discover our bed and daughters were soaking wet due to leaking ceiling from rain.I went to office to report and a young girl gave us sheets and blankets for the night,she was very helpful and seemed quite upset because of our situation. When we stripped the beds the mattress was mouldy and grubby.We had to sleep on the floor that night.This was not good as I suffer from arthritis.We were told the matter would be dealt with in the morning.Morning came nobody here yet.went to the office,spoke to Sophie,she didn't know anything about it.poor communication.We we're offered another room,not happy with it due to location,overlooked by everybody.No apology yet at this point.We we're very disappointed with!..Customer service,they didn't have a clue.We made a decision to leave.Sophies best offer of condolence was to give us our money back for the two days we left early,no offer of any other compensation for all our inconveniences to date.I had to stand and argue my point for some time because she couldn't make a decision until she spoke to her father,who was on holiday in Athens.Why put her in charge and can't make any decisions.My point is she just couldn't see our upset and point i was making.In conclusion,eventually we were given 260 euro to pay for alternative accommodation at another hotel,which we had to go looking for our Selves,half our day was gone and our plans for that day ruined.The money was given half heartedly from her handbag,with a begrudging "thanks".Not professional guys,get your act sorted out,this is not the way to treat guests.Your hospitality skills are none existance.We were planning on coming back next year but that's not going to happen.I cannot recommend this resort! More

  What a small gem hidden outside the main area of Bali. Staff are most accommodating, food is OK, not to my liking but you have to remember that... read more you cannot please everyone. Really quiet and relaxing.... But, the so called zoo is in need of a complete overall. Animals seem ok however I have concerns for a small dog that is in with the 2 small ponies. A loveable dog that desperately needs a good hair cut and flee treatment, beautiful little dog that
wants to play and be loved..
I hope that he can be moved out of there and see a vet as he could be a great dog to play with any children that stay there.
Overall I recommend staying at Stone Village, and would happily stay again, just please love that little dog..
More

  Stone village. Nice place. On a hill. Recommend hiring a car plenty in village@25 euros a day. Food ok. Apartment nice.Possible would not suit elderly due to the terrain, Apartments... read more accessed steep steps.

  A very warm hosting, a magnificent site, a cosy room/apartment, quiet and well-decorated. The localisation is a bonus, near to the superb city of Bali and not to far to... read more Rethymno (a place to do!)

To begin an honeymoon, it's perfect!THANK YOU!
For

  Beware when booking room numbers 2,4,6,8 and 10 (havent seen all rooms) have problems with water penetration around back wall and mould problems (not good for your health) behind kitchen.... read more Room 8 also has damp problems due to leakage problems from bathroom above.
Food is a very low standard.
On the positive side it is a lovely location in the hills near Bali - short walk from Stone Village. The setting and grounds are wonderful.

  Such a gorgeous place to stay, the photos do not do it justice. Close enough to walk to the local amenities. Staff at all very friendly and I cannot... read more speak highly enough of Sofia who out up with my continuous questions via email. Highly recommended

  A wonder 7 days at Stone Village, friendly staff, great accommodation. my only negative comment is that the pictures on the website do not give you a good perception... read more of space, we had a room within our cottage with bunk beds and we could just fit a person in never mind the cases required for a week. but aside from that I cannot fault this wonderful place.

  What a small gem hidden outside the main area of Bali. Staff are most accommodating, food is OK, not to my liking but you have to remember that... read more you cannot please everyone. Really quiet and relaxing.... But, the so called zoo is in need of a complete overall. Animals seem ok however I have concerns for a small dog that is in with the 2 small ponies. A loveable dog that desperately needs a good hair cut and flee treatment, beautiful little dog that
wants to play and be loved..
I hope that he can be moved out of there and see a vet as he could be a great dog to play with any children that stay there.
Overall I recommend staying at Stone Village, and would happily stay again, just please love that little dog..

  We were booked to stay at Stone Village for 10 nights half board. We arrived late, (about 11pm) and were met at the front door by staff who kindly showed... read more us to our waiting room. As we walked through the archway of flowers and stone lit up by some beautiful lighting the place looked magical. Unfortunately the magic did not last any further than that. Upon getting to our room, (18, a 1 bedroom apartment) we were immediately disappointed. Firstly the whole place smelt of damp, stale air. It was also about 30 degrees in there. We were confronted by a down stairs area that contained a table and some chairs, 2 sofa beds, and a very old and tired looking kitchen. There was 1 window. We had turned the lights on but it seemed very dark and the kids (11 and 8 ) were both unhappy at the prospect of staying down there by themselves. At the back of this room was a wooden spiral staircase of which the top step was broken. This led to a small landing area, where a very tired looking bathroom was located. Then there was the bedroom, it was a very good size, but contained only a standard double bed, a wardrobe, and a desk. Nothing else. No chest of draws to store your folded clothes. The one air conditioning unit of the apartment was also located in this room, meaning that in order for the kids downstairs to get any cool air, we had to sleep with the door open and obviously it took all night for this to happen. With it being so late we just all retired to bed but I’ve got to tell you that the mattress was so hard that I might have well have slept on the wooden creaky floor. Next morning, and after getting up and having another look for somewhere to store the clothes upstairs or down I gave up. There was a knock on the door and our breakfast was waiting for us on the pretty patio outside the front door. We were all starving, but again soon to be disappointed. We were given a bag containing some boiled eggs, another containing some very plain slices of cake and another containing some fried dumplings. There was also 2 foil containers which contained cucumber and feta, and an omelette. Next to these were a jug containing a purple liquid which was horrible and another containing black coffee, there was also a container of fresh milk. Overall for us, it was not what we had expected. Next, undeterred we decided to get on our swimsuits and go and check out the beautiful looking pools. We arrived by the (main) pool which is the rectangular one and it was full of people. The 3 sun loungers there had all been taken, so we moved onto the second pool by the reception, this one had 6 sun loungers, again all taken (Stone Village has 32 rooms!) We put our belongings down on a table and chairs and went into the pool. Both pools are small, but we knew that from the pictures so we were prepared for that, what I wasn’t prepared for was that they had put so much bleach/chemical in them that it became cloudy, and you could not see the bottom. After a swim I sat on my chair listening to the defining sound of a staff member sucking up all of those fallen leaves and flower petals with an industrial leaf blower/sucker, this noise has now been going on for some 30 minutes and it was still going strong as there are lots of leaves to pick up! My wife and I decided to order some drinks, this is done by texting the owners via WhatsApp, as all of the bars are closed and you are not allowed into reception, all communication is done by this method. I asked for 4 coca colas, simple enough. A message came back a few minutes later confirming where we were and then some 10 minutes after that a worker appeared with some Lidl colas, no glasses with ice, no straws, just 4 bottles, I was told that this is all they have. This was to be the final straw. We decided that this beautiful place was not for us and decided to move hotels (at our own cost). Some of these points may come across as being trivial and maybe they are, but holidays are so important and we genuinely decided it was better for us to leave than try and stick it out. I would like to point out though that I spoke to a lovely guy who was leaving that day after staying at Stone Village for a week and he was wax lyrical about the place and had enjoyed himself greatly there. Each to their own I guess. Despite being half board we didn’t stay long enough for me to pass comment on dinner but again it was to be served to your room, not at all what we wanted or had originally booked but I understand that in these strange times, hotels have to adapt, but it wasn’t for us.